Horrible customer service, made a reservation I was told they will have it ready before 6pm I arrived at 5:30pm I paid for someone to drive me to their facility and I was told to come back the following day because there was nothing available, I was going to be waitlisted for the next day. He was not sympathetic at all.
The new Manager and staff are AMAZING. They always have new, clean cars and OUTSTANDING customer service! They're very accommodating and go above and beyond for their customers. They have a lot of great promotions and I even saved 20% with my AAA membership.
Very limited car selection (so I recommend booking ahead), but the staff is constant and friendly and will at least try to accommodate your requests.
Friendly staff and good vehicles too.
Had a great experience here! Jasmyne was super helpful and set me up with a car for a few days while my car was in the shop. The Nissan Altima was a great car and was in great shape. The best part was that when my car was fixed, they told me to just leave the rental at the dealership and that they would pick it up for me, no need to drop it off at the rental shop. Thanks again Hertz and Jasmyne for exceptional service!
Hertz is a US Car Rental based in Hoffman Estates, Illinois. Hertz is located at 685 W Golf Rd, Hoffman Estates, IL 60169, USA.
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